Amazon charges third-party sellers as much as $5,000 per month to gain access to a dedicated customer-service person under its management growth program.
A Washington Post report detailed how sellers who don’t pay into this system could be left without access to immediate help when relying on Amazon’s automated customer-service channels to deal with issues like fraud.
Sellers and former employees told The Post that Amazon is focused on increasing profits at the expense of sellers.
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Amazon charges third parties who sell goods through its online marketplace as much as $5,000 per month to access its optional management-growth service, Jay Greene at The Washington Post reported on Tuesday. The service guarantees quick help from a real person, according to The Post, and deciding not to pay can have devastating effects on sellers’ businesses, especially in instances where quick customer support is required.
The article talked about Jeff Peterson, an Amazon seller in California who did not opt to pay for the service. Peterson’s account was hacked, and he said he called Amazon’s support line, its customer service number, and emailed Jeff Bezos himself, but nothing worked, and he was left helpless as fraudulent orders and negative reviews poured in. It was over three weeks before Peterson was able to access his account again, according to The Post.See the rest of the story at Business Insider
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