Brendan McDermid/Reuters
Amazon charges third-party sellers as much as $5,000 per month to gain access to a dedicated customer-service person under its management growth program.
A Washington Post report detailed how sellers who don’t pay into this system could be left without access to immediate help when relying on Amazon’s automated customer-service channels to deal with issues like fraud.
Sellers and former employees told The Post that Amazon is focused on increasing profits at the expense of sellers.
Visit Business Insider’s homepage for more stories.
Amazon charges third parties who sell goods through its online marketplace as much as $5,000 per month to access its optional management-growth service, Jay Greene at The Washington Post reported on Tuesday. The service guarantees quick help from a real person, according to The Post, and deciding not to pay can have devastating effects on sellers’ businesses, especially in instances where quick customer support is required.
The article talked about Jeff Peterson, an Amazon seller in California who did not opt to pay for the service. Peterson’s account was hacked, and he said he called Amazon’s support line, its customer service number, and emailed Jeff Bezos himself, but nothing worked, and he was left helpless as fraudulent orders and negative reviews poured in. It was over three weeks before Peterson was able to access his account again, according to The Post.See the rest of the story at Business Insider
NOW WATCH: Here’s why phone companies like Verizon and AT&T charge more for extra data
See Also:
Elizabeth Warren rips into Facebook and Mark Zuckerberg on Twitter, saying the company’s apps should be split up so they ‘outdo each other to protect your privacy’Amazon sells dozens of tiny homes you can build yourself to save thousands of dollars — take a lookJeff Bezos attended a vigil at the Saudi Consulate where Washington Post writer Jamal Khashoggi was murdered one year ago
SEE ALSO: Amazon just announced Echo Loop, a $130 smart ring that lets you ‘discreetly’ get alerts from Alexa
To discover more visit: feedproxy.google.com
