https://buildingonlinebusiness.net/amazon-charges-sellers-as-much-as-5000-a-month-for-customer-service-if-they-want-a-guarantee-that-theyll-be-able-to-talk-to-a-real-person-amazon/
Amazon charges sellers as much as $5,000 a month for customer service if they want a guarantee that they'll be able to talk to a real person (AMAZON)