This is a preview of the new Future of Retail 2020 market research report from our partners at eMarketer.
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Retail sales volume was higher in 2019 than ever before — and it will only continue trending upward as the entire experience becomes more streamlined and frictionless for customers. However, the face of the industry is changing rapidly; Business Insider Intelligence recently reported that in 2019 ecommerce sales surpassed 10% of total retail sales for the first time ever.
The growing online trend impacts both e-tailers and brick-and-mortar sellers. Because merchants must embrace ecommerce to boost their own growth, the roles of solutions providers like BigCommerce and Shopify, as well as marketplaces like Amazon, could expand further in the coming years, due to their ability to help merchants without the resources to develop their own ecommerce platforms to begin selling online.See the rest of the story at Business Insider
Retail sales will drop 5.7% this year because of the pandemicFacebook’s new chatbot advancement could fuel social commerce ambitionsSIX Payment Services and Worldline’s mobile point-of-sale tech pilot will likely thrive in the pandemic
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