Running or starting a customer-first small business means that you base your business processes on the customer to provide them with an unforgettable (positive) consumer experience. It’s a compelling business growth strategy, even if you practice it in its most basic form. Shifting your business direction toward a consumer-centered culture takes time and money, but it adds significant value and traffic to your business. Many would argue that by making their employees happy and satisfied, businesses can serve their clients better. To a certain extent, that is true, at least in industries such as hospitality and food service, where customers